FAQs
Welcome to the Hoptech Official Store! Here are frequently asked questions about our products and services.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Shipping
Hoptech ships products throughout Indonesia through official logistics partners.
Estimated Delivery Time
Delivery times vary depending on the destination location and the shipping service selected at checkout.
Returns & Exchanges
Return Terms and Conditions
production defects, wrong items sent, or products not as described.
maximum 7 days after the goods are received.
Return Process
Contact Hoptech customer service through Shopify to request a return.
Include photo/video evidence of product issues to speed up the verification process.
Orders
Below are some of the common questions about orders
Select Product
Browse the product catalog and select the desired item . Click “Add to Cart” or “Buy Now” to checkout immediately.
Fill in Shipping Information
Enter the shipping address details correctly. Select the available shipping method.
Confirm & Track Orders
Once payment is complete, you will receive a confirmation email containing your order details and tracking number when your order is shipped. You can track your order via the link sent or by logging into your account.
Products
Below are some common questions about our products
Are Hoptech products original?
All products in the Hoptech Official Store are original products with the best quality.
Are there any specific sizes for Hoptech products?
Each product has different sizes. Be sure to read the product description before purchasing or contact customer service for a size consultation.
Does Hoptech provide product warranty?
Warranties are available for certain products. Please check the product description or contact Customer Service for more information.